Shipping & Returns Policy
Shipping
Products are shipped using Australia Post or courier.
We usually try to ship same day, but sometimes it may take longer, up to 2 or 3 days.
Our ‘Free Shipping’ offer for goods over $100 doesn’t apply to bulky items such as boards, windsurf masts, windsurf booms, travel bags or any products longer than 105cm.
All deliveries must be signed for to avoid theft and fraud however If the nominated place of delivery should be unattended or if delivery cannot be otherwise affected by the Carrier, the Carrier may at its option Deposit the goods at that place of delivery irrespective of whether a Authority to Leave was given or not. We can not ship to a PO Box and a business address where someone will be present to receive the delivery is preferred. This also avoids delays in re-delivery.
Returns
Mainbreak Water Sports does not offer returns on any product that has already been ordered and paid for.
If you made a mistake on your order and ordered the wrong product, please contact Mainbreak Water Sports as soon as possible to cancel the order, so long as it hasn’t already been dispatched.
In accordance with Australian Consumer Law. We (Mainbreak Water Sports) are not required to provide a refund or replacement if you change your mind.
We offer you a replacement, credit, repair or refund where a product have a major failure, such as:
- The Item has a problem that would have stopped someone from buying the item if they had known about it.
- The item can’t be fixed
- When the Item is Unsafe
- When the item is faulty
- Wrongly described
- The item is significantly different from the sample or description
- Does not do what it is supposed to do
If the Problem is not major, we will repair the item within a reasonable time.
Please keep your purchase receipt.
You will be responsible for the return postage and we need to receive the goods before any replacement item or refund/credit is
issued. Customers have 14 days to return a product.
We can not refund freight costs.
